SmartFAQ Assistant: WhatsApp AI Receptionist for Singapore SMEs
What SmartFAQ Assistant Actually Does
SmartFAQ is a WhatsApp AI receptionist built specifically for Singapore small businesses. It answers customer enquiries 24/7, books appointments, collects PayNow deposits and tracks membership packages — all on WhatsApp, all without your staff lifting a finger for the routine stuff.
If your business gets the same 20 questions every day ("What are your prices?", "Do you have slots this Saturday?", "How many sessions do I have left?"), SmartFAQ handles every one of them instantly — at 11 pm on a public holiday, the same as on a Tuesday afternoon.
It is built by Aureus Automation Pte Ltd, a Singapore company. Your customer data lives on a dedicated Singapore server, is never shared across businesses, and is never used to train AI models. Operations follow PDPA principles, and you can export or delete your data any time.
Who It Is For
SmartFAQ is designed for appointment-based and enquiry-heavy businesses with small teams:
- Beauty salons, lash studios, spas and aesthetics studios
- Tuition centres and enrichment schools
- Fitness studios and personal trainers
- F&B outlets taking reservations or pre-orders
- Property and insurance agents managing leads
- Home services (aircon servicing, cleaning, renovation)
- Retail shops with regular product or pricing enquiries
Whether you run a heartland HDB shop or a CBD studio, the problem is the same: customers message you on WhatsApp at all hours, and you cannot always reply immediately without dropping everything else.
The Core Features, Explained Plainly
24/7 FAQ Answering and Lead Capture
SmartFAQ is trained on your own FAQ, services and prices — not generic internet knowledge. When a customer asks something outside that scope, it flags the conversation for your staff instead of guessing.
A typical exchange might look like this:
Customer: Hi, do you have availability for lash extensions this Sunday? SmartFAQ: Hi, we have slots at 11 am and 3 pm this Sunday for Classic Set. Want me to check you in? Customer: Yes please, 11 am. SmartFAQ: Great, I'll hold the slot. Please complete a $30 PayNow deposit to confirm — here's the link: [link]
That entire conversation happens without any staff involvement.
Appointment Booking With Per-Staff Calendars
Bookings go into a live calendar that respects each staff member's working hours, days off and service skills. Customers can also book via a self-booking page — useful for those who prefer browsing slots on their own time.
For services that require a deposit, SmartFAQ holds the slot and sends a PayNow payment link. The booking confirms automatically when payment comes through, and releases automatically if it does not. Money goes straight to your account — Aureus never holds your funds.
Businesses that already use SimplyBook get a native integration. For other booking systems, there is a smart handoff option.
Digital Membership and Package Tracking
Customers can check their session balances on WhatsApp any time. SmartFAQ sends automatic expiry reminders 30 days before a package runs out, so you are not chasing customers by hand and they are not blindsided by a lapsed package.
Multilingual Replies
SmartFAQ detects the language your customer writes in and replies in the same language — English, Mandarin Chinese, Malay, Tamil or others. No configuration needed per customer. This matters in Singapore, where one business can hear from customers in several languages in a single day.
Conversation Inbox and Human Takeover
On Pro and Business plans, you get a shared conversation inbox. Staff can read any chat, reply directly, or take over the conversation from the AI. The customer experiences a seamless transition. Nothing falls through the cracks.
Dedicated WhatsApp Number
SmartFAQ runs on a dedicated WhatsApp number — most clients use a cheap prepaid SIM. Your personal or existing business number stays completely separate.
Plans and Pricing (2026)
| Plan | Price | AI Replies/Month | Outlets | Key Features |
|---|---|---|---|---|
| Starter | SGD 50/month | 1,000 | 1 | FAQ bot, lead capture, analytics |
| Pro (most popular) | SGD 90/month | 2,000 | 1 | Adds booking, PayNow deposits, memberships, conversation inbox, contacts and greetings |
| Business | SGD 200/month | 5,000 | Up to 3 | Adds outbound conversations, multi-outlet routing, commission CSV |
One-time setup fee: SGD 399 on every plan. This covers Aureus training the AI on your FAQ and services, setting up your staff calendar, booking page and dashboard.
Overage is SGD 0.05 per additional AI reply. A typical customer conversation uses 3–4 AI replies, so 1,000 replies goes further than it sounds. Staff replies are always free — only AI-sent messages count.
Optional add-ons:
- Calendar integration (for your existing booking system): SGD 400 one-time, available on Pro and Business.
All plans are month to month with no lock-in contract. If your business has 8 or more outlets, reach out directly — there are options not listed publicly.
How Quickly Can You Go Live?
Aureus handles the full setup. Once you provide your FAQ, services, prices and staff details, SmartFAQ is typically live within 3–5 business days. You do not need to configure anything technical yourself.
What the setup covers:
- AI trained on your FAQ and services
- Staff profiles with working hours and service skills
- Live booking calendar
- Self-booking page
- Conversation dashboard
Common Questions Before Signing Up
"My customers want to talk to a real person." They still can. SmartFAQ handles the repetitive stuff — prices, availability, balances — so your staff are free for conversations that actually need a human. Any chat can be taken over from the inbox immediately.
"What if it says something wrong?" It only answers from the FAQ and prices you provide. Anything outside that gets routed to your staff, not guessed at.
"Is my customer data safe?" Your data sits on a dedicated Singapore server. It is not shared with other businesses and is not used to train AI models. You can export or delete it any time. Operations follow PDPA principles.
"Do I need to get Meta or WhatsApp approval?" SmartFAQ runs on a dedicated WhatsApp number, usually a cheap prepaid SIM, and Aureus handles the setup.
Is SmartFAQ the Right Fit?
SmartFAQ makes sense when at least a few of these apply to your business:
- You miss enquiries outside business hours regularly
- Staff answer the same FAQ questions multiple times a day
- You lose bookings because you were with a customer and could not reply in time
- You chase customers manually about expiring packages
- You want a PayNow deposit system to cut no-shows without setting it up from scratch
- You serve customers in more than one language
If your main need is a standalone online booking page rather than WhatsApp automation, Aureus also offers DiaryPilot — a dedicated appointment booking system from SGD 49/month with a 30-day free trial.
Ready to See It for Yourself?
View the plan details and pricing at smartfaqassistant.com/#pricing, or send a message on WhatsApp at wa.me/6587784828 to ask any questions before committing. No sales pressure — just straight answers about whether it fits your business.
Frequently asked questions
What is SmartFAQ Assistant?
SmartFAQ Assistant is a WhatsApp AI receptionist for Singapore small businesses, built by Aureus Automation Pte Ltd. It answers customer enquiries 24/7, books appointments, collects PayNow deposits and tracks digital memberships — all on WhatsApp, trained on your own FAQ and services.
How much does SmartFAQ Assistant cost?
Plans start at SGD 50/month (Starter), SGD 90/month (Pro, most popular) and SGD 200/month (Business). There is a one-time setup fee of SGD 399. All plans are month to month with no lock-in. Full pricing is at smartfaqassistant.com/#pricing.
How long does it take to set up SmartFAQ?
Aureus Automation handles the full setup for you — AI training, staff calendars, booking page and dashboard. Most businesses are live within 3–5 business days after providing their FAQ and service details.
Does SmartFAQ Assistant work in Mandarin, Malay and Tamil?
Yes. SmartFAQ detects the language your customer writes in and replies in the same language — English, Mandarin Chinese, Malay, Tamil and others. No per-customer configuration is needed.
Is SmartFAQ Assistant PDPA-compliant?
Customer data is stored on a dedicated Singapore server, never shared across businesses and never used to train AI models. You can export or delete your data any time. Operations follow PDPA principles, though no formal certification is claimed.
What happens when a customer asks something the AI does not know?
SmartFAQ only answers from the FAQ and prices you provide. If a question falls outside that scope, the conversation is flagged for your staff — the AI does not guess. On Pro and Business plans, staff can take over any chat directly from the conversation inbox.